Frequently Asked Questions

Find answers to common questions about our play therapy services, approach, and processes. If you can't find what you're looking for, we're here to help.

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Getting Started

About Our Approach

Practical Questions

Family Involvement

Technical and Administrative

Professional and Ethical Questions

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Heartwood Play

Frequently Asked Questions

How do I know if my child needs play therapy?

What age children do you work with?

Do you accept NDIS funding?

Can I use Medicare benefits?

How quickly can we get an appointment?

What makes your approach different from other therapy services?

What happens during the first session?

How long does therapy typically take?

Will my child have the same therapist throughout treatment?

Do you provide home visits?

What should we bring to outdoor sessions?

What happens if the weather is bad?

Is parking available?

Do you offer evening or weekend appointments?

How involved will I be in my child's therapy?

Will my child talk about what happens in therapy?

Can siblings attend sessions together?

How can I support my child's progress at home?

What if my child doesn't want to come to therapy?

How do I cancel or reschedule appointments?

What are your fees?

Do you offer payment plans?

What if we need to stop therapy?

How do you handle emergencies or crisis situations?

What are your qualifications and credentials?

How do you ensure confidentiality?

What is your approach to cultural sensitivity?

Do you work with other professionals involved in my child's care?

What happens to our records if you retire or close your practice?

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